Refund policy

Last updated 2026-11-08

We want you to be happy with what you paid for. This is how refunds work for a Pro pass bought on storykeep.app.

Within 7 days

If the service did not work for you, email hello@storykeep.app within 7 days of purchase with your payment reference and we refund you in full. No questions beyond what we need to find the payment.

After 7 days

We refund the unused part of the pass if the service was unavailable for more than 24 hours in a row, or if we discontinue it.

How refunds are paid

Refunds go back to the original payment method through Dodo Payments and usually appear within 5–10 business days depending on your bank.

Chargebacks

Please write to us first: we are faster than a dispute and we do not argue over small amounts.